Date: Wednesday 18 Sep 2013
Time: 19:00 – refreshments from 18:30
Speaker: Ian Connelly et al – BCS SMSG Branch Liaison www.bcs.org/category/12226
Location: EC 1-12 New Engineering and Computing Block – Coventry University
Abstract:
The BCS, the Chartered Institute for IT, as the leading learned society for IT has a number of specialist groups, not least of which is the Service Management Specialist Group. A fundamental aim of the Service Management Specialist Group is to provide an affordable informal forum for all BCS Members or Service Management practitioners to discuss service management benefits, issues, innovation, best practice, products and experiences, and to act as a resource for personal and professional development within the service management community.
They have two complimentary Road Show events, the first, to be presented here, is an overview; Service Management has been adopted by many thousands of companies worldwide but what is it? Fundamentally, it’s a way to manage the delivery of IT, focused on the customers perception of IT’s contribution to the business. This short introduction to Service Management will explain the key concepts and features and will give attendees sufficient information to understand and build upon the essentials. We’ll begin with what the industry is getting out of Service Management, move on to explain ITIL® and ISO20000 in some detail and then finish with a brief look at other linked topics including ISO27001, COBIT and Lean.